Frequently Asked Questions

Our frames are priced based on the width of your mirror. For your exact price choose a frame style and add your frame’s specific measurements.

Have and unusual mirror (XXL, Bi-Fold, Beveled, etc.)? Check out are extra long style chart here.

	Powder Room (up to 2 ft wide)	Single Vanity (up to 4 ft wide)	Double Vanity (up to 6 ft wide)	XL Vanity (widths 6 ft+)
Simple	$99	$185	$225	$260
Classic	$120	$210	$260	$290
Decorative	$140	$240	$280	$320

Yes, for orders of 10 or more frames. Contact multifamily@mirrormate.com? for commercial properties, or dealer@mirrormate.com to become a dealer/wholesaler.

We hold all orders for 24 hours to allow for changes or cancellations. Frames usually ship within 7 business days via FedEx ground (except during sales) from our facility in Charlotte, NC.

FedEx 2-Day Air orders go to the front of our production line and are typically shipped on the second business day. While the shipping is expedited, unfortunately FedEx does not currently guarantee the delivery date.

For Mirrors 90" or longer, we charge a $99 handling fee.

No, unfortunately we only ship to the continental United States.

• Samples are $2 per sample ordered and usually ship within 2 business days via US Postal Service.
• Ground shipping is free.
• Second Day Air Option - We can ship in 1 business day within the Continental United States. Cost is $15 for every 3 samples ordered. $15.00 for up to 3 samples, $30.00 for 4-6 samples, etc.

Our shipping rates include only the direct shipping cost charged by our carrier -- and most of the time, we charge you less. If you have any questions, please call us toll-free at 1-866-304-6283. Thank you!

Yes, if your custom frame doesn't fit we'll replace it—guaranteed. Our frames even come with a 5-year warranty against warping and finish degradation, and are returnable within 30 days of purchase.

The frames must be in original condition and unassembled. Due to the custom nature of our product, we cannot accept returns of oversize frames (those 91 inches or longer). See our return policy for more information.

MirrorMate’s high-quality frames are durability tested and made for the bath. They’ve been used for more than 2 decades, even in such high traffic settings as hotels – and have stood the test of time.

We’re so sure of it, we guaranteed the frames to last. See our guarantee for details.

All it takes to keep your frame looking good as new is simple dusting, or a light wiping with a cloth or paper towel that’s slightly dampened with water.  Easy as that!

Please keep in mind, the frames are made of wood and wood-based materials, like your bathroom vanity or other furniture. Therefore, we recommend avoiding the use of harsh chemicals and excessive scrubbing. It’s also best to spray glass cleaner directly on a cloth and then wipe down the mirror, instead of spraying the mirror directly. Frames that exhibit damage from harsh cleaners or scrubbing will not be covered by our guarantee.

Repainting the bathroom? We recommend painting prior to the frame installation. If you’re painting after your frame is up, simply use a steady hand around the frame. You’ll want to avoid painter’s tape on the frame as it can remove the finish.

To remove your frame from the mirror, please follow the instructions below:

1. Grab a friend to assist with removal. They will hold the frame and support it while you detach the frame from the mirror.
2. To detach the frame, run dental floss or fishing line between the frame and mirror. This will split the foam tape and allow the frame to separate from the mirror.
3. Once the frame is removed, clean the remaining tape from the mirror with a scrapper or razor blade.
4. Finish removing any residue with a Goo Be Gone.

To re-install a frame that has been removed:

1. Use a putty knife, if necessary, to remove any old tape residue from the back of the frame.
2. Call customer service at 866-304-6283 to request our professional-grade tape and placement blocks to use for re-application.
3. Re-apply the new tape on the back of the frame as close to where the old tape was.
4. Re-install the frame per the installation instructions.

The number one priority at MirrorMate® is to delight customers with our product and service. We offer the ability to return most frames within 30 days of purchase. The frames must be in original condition and unassembled. Due to the custom nature of our product, we cannot accept returns of oversize frames (those 91 inches or longer).

See our answer to “How do I initiate a return?” for restocking fees and our return process.

NOTE: Commercial customers may not return frames for reasons other than damage or defect. We will work with you, however, to make sure you are happy!

To initiate the return/exchange process, please contact us within 30 days of purchase at 704-814-0855 or email us at info@mirrormate.com.

Please provide us with:

• Your name and contact info
• Order number
• If you ordered more than one frame, which frame(s) is damaged or defective, or which you would like to return.
• Your preferred method of contact

MirrorMate® will send you a prepaid return label and return instructions via email. You should use the original box/packing material to return your unassembled frame and tape the box securely. While we do everything we can at MirrorMate® to minimize waste, the custom-cut dimensions of our frames often require disposal of returns. As such, we charge a 15% fee to cover handling and restocking/disposition of returns. Once we receive and inspect your return (within 72 hours of receipt), you will be refunded the amount you paid for your frame(s), less your original shipping costs, return shipping costs (same as the original shipping costs) and a 15% restocking and disposition fee. Your refund will be processed on your original credit card within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days to post returns to your account.

Order samples to be sure of your choice. Do not depend on your computer monitor to select color, since monitors show colors differently and we cannot guarantee that the displayed image will match exactly to the physical product.

Check your order confirmation. If you see an error or wish to cancel or change your order without being charged a restocking fee, please contact us within 24 hours of placing your order.

You may cancel your order via email or phone with full refund within 24 hours from when you placed the order. Cancellations after the 24 hours are not guaranteed, but will be honored if we have not processed the order.

If You See a Frame Defect: We carefully inspect each frame individually before it leaves the shop, but in the rare instance a defect is noted, please notify us within two business days. Email a picture of the frame defect along with your order number to info@mirrormate.com. We will be more than happy to assist you with a replacement. Due to out of stock situations, we cannot guarantee an exact replacement if you notify us beyond the two business days.

If the Box and Frame are Damaged: Please tell us if the outside of your box is damaged and your frame is damaged. Please do not discard the box or packing materials for 15 days. Because Federal Express policy allows us only 48 hours to report shipping damage, we cannot guarantee your frame will be replaced at no charge unless you notify us within this time frame and retain the frame and packing material.

Email us a picture of the box damage and the frame damage along with your order number to info@mirrormate.com. We will be in touch with you to initiate a replacement.

For Palletized Shipments, contact us immediately if you see damage.

Yes. MirrorMate frames are designed to be used with most plate glass mirrors, even if the mirror sits on a backsplash or runs into a wall. No space is needed around your mirror because the frame attaches directly to the glass.

A channel is a j-shaped piece of metal that usually runs the width of the mirror on the bottom and the mirror sits in this channel. Clips come in a variety of styles. You will usually find 2-3 clips on the top and bottom of your mirror. Occasionally they will be on the side. It is best to remove clips from the side of your mirror. The clips can be metal or plastic. MirrorMate frames are designed to cover both the channel and the clips.

Each product page provides dimensions of the frame. we offer samples if you’d like to see how the frame fits in your space.

Include the strip in your measurement as the mirror is actually sitting in it. Do not include the clips in your measurement.

You should round down to the nearest 1/8 of an inch.

Yes. If the frame must come off we recommend using dental floss or fishing line to separate the foam tape from the mirror. We suggest you use Goof-Off, or a citrus-based cleaner to remove the rest of the tape from the surface of the mirror. Please understand that we cannot guarantee that your frame would be usable should you choose to remove it. E-mail info@mirrormate.com for removal instructions. It will be necessary for us to send you replacement tape and placement corners.

If a towel bar, medicine chest or any other obstacle protrudes near the mirror, it may be necessary to remove, install the frame and reattach. Please call us for further information we would be delighted to assist.

All it takes to keep your frame looking good as new is simple dusting, or a light wiping with a cloth or paper towel that’s slightly dampened with water. Easy as that! Please keep in mind, the frames are made of wood and wood-based materials, like your bathroom vanity or other furniture. Therefore, we recommend avoiding the use of harsh chemicals and excessive scrubbing. It’s also best to spray glass cleaner directly on a cloth and then wipe down the mirror, instead of spraying the mirror directly. Unfortunately, frames that exhibit damage from harsh cleaners or scrubbing will not be covered by our guarantee.